Our mission for our Customer’s Journey (and one that we have been successfully realising) is that DÉFI TECHNIQUE can simplify your life. Whether you come to see us with a clear idea or merely a dream for which you need some advice, we are flexible to be able to adapt to your request. All our solutions are made-to-measures and delivered key in hand. For each step we respect the principles of the profession of Integrator: to unite different technologies, make simple that which is complicated, and adapt the system to your needs. As an example, imagine that you enter your lounge room and, by pressing a single button, you must be able to trigger a pre-programmed atmosphere that combines audio, video, comfort, light and all the specificities that you have previously imagined. Our Customer’s Journey approach is to create this synthesis and make it all possible. Your part is to have the idea or dream.
For DÉFI TECHNIQUE, this initial step is fundamental. Without it, nothing is possible.
We believe that in order to achieve an excellent integration, we need to co-create. That’s why we need to listen to you. So tell us about your expectations, what’s important for you, describe your needs as well as your wildest dreams. Without listening, no co-creation will be possible and while there will be many technical aspects behind to develop that may not need to concern you, often we’ve found it all starts from a simple idea—‘your’ simple idea. So we believe you are the co-author of the solution and your point of view is valued as much as the expertise of our team members.
Today, so many products are connected; solutions are many and the combinations infinite. That being the case, new technologies can sometimes not correspond perfectly to the ‘comfort’ or needs of our customers. It is at this stage that the experience of our team—their qualities of analysis and synthesis—are involved in order to advise you and reach a solution that is perfectly integrated and in phase with the initial goal.
Because we have knowledge of the best technologies and collaborate with brand leaders in the market, DÉFI TECHNIQUE is able to imagine solutions that you may not be even to dream about or even think possible.
Trust us to push back the frontiers of the impossible.
The team at DÉFI TECHNIQUE are flexible and able to adapt to collaborate with the architect and all the trades people that may be mobilized on your site in order to ensure the control of work and the integration of the system you have chosen.